Refund policy

Last Updated: July 14, 2026

Thank you for shopping with ANTOYZ™.

We want customers to have a clear and fair shopping experience. This Refund and Return Policy explains how return, replacement, cancellation, and refund requests are handled.

AN UNBOXING VIDEO IS REQUIRED FOR REFUND OR REPLACEMENT REQUESTS RELATED TO DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS.

1. Return Request Window

You may request a return for an eligible product within 5 days of delivery.

A return request submitted after the applicable return period may not be accepted unless required under applicable law.

To request a return, contact ANTOYZ™ at:

Email: support.antoyz@gmail.com

Please provide:

  • Customer name
  • Order number
  • Product name
  • Reason for the return
  • Clear photos or videos of the product and packaging where relevant
  • Details of any damage, defect, incorrect item, or missing item

Do not send a product to us without receiving return instructions.

We want you to be satisfied with your purchase.

Return Eligibility

You may request a return if:

  • Product is damaged
  • Wrong product delivered
  • Product has manufacturing defect
  • You must contact us within 48 hours of delivery with clear photos/videos.

Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Used products
  • Minor color/design variations
  • Items without original packaging

Refund Process

  • Once approved, refund will be processed within 5–7 business days
  • Refund will be credited to original payment method

COD Orders

For COD orders:

  • Shipping charges are non-refundable
  • Return shipping charges may apply

Order Cancellation

Orders can only be cancelled within 12 hours of placing the order.

Contact us at:
Email: support.antoyz@gmail.com